CASE FILES
The Subjects Work in the Field
These case files highlight the approach, not the artifacts. The original work was real, but unfortunately, was seized by the federal government and remains in their custody.
Embedded Files
Click on the thumbnail to view the case file.
Strategy Soundbites
Audio Microlearning, MP4
SUBJECT: American Officers & Locally Employed Staff
RESEARCHER'S NOTE: Repeated complaints observed: limited time, login fatigue. Learners appear unwilling to spend additional time navigating systems to access instruction. Two commute-length audio guides developed on stakeholder identification and prioritization.
Click on the thumbnail to view the case file.
Inside the Report
Custom eLearning, Reach360
SUBJECT: Locally Employed Staff
RESEARCHER'S NOTE: Congress, the institutions governing body issued a directive. Evaluation findings repeatedly require outside interpretation. Subject discovers LE staff lacked the local dialect: research methods. Subject develops scenario-based course as translation device.
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Simply, Planning
Job Aids, PDF
SUBJECT: Strategic Planning Coordinators
RESEARCHER'S NOTE: The institution submits plans through a technological system called Salesforce. Frequent errors observed. Guidance consists of dense notes and theories on the proper way to perform the work. Difficult to consult under time pressure. Subject develops tools to translate it.
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Plans in Motion
Video Microlearning, Youtube
SUBJECT: Resource Coordinators
RESEARCHER'S NOTE: The institution appears to monitor its activities by counting what was produced. Whether these activities produced anything useful remains unclear. Subject developed an eight-part video series, each under 10 minutes, to introduce a system for tracing what happened and why.
THE METHOD
The Subject's Thought Process
Every project starts with a call. From there, this is the loose sequence that subject follows—pattern, problem, philosophy—on every engagement, regardless of format.
01 The Pattern
"We need training" appears to be corporate code for "something went wrong."
RESEARCHER'S NOTE
The subject knows the best response: examine the audience, find the gap, and identify what needs to change.
02 The Problem
Stakeholders tend to see the problem from their own perspective.
RESEARCHER'S NOTE
As an outsider, the subject gets close enough to see what insiders cannot, yet enough away to identify the obstacles.
03 The Philosophy
Organizations tend to give new problems old solutions.
RESEARCHER'S NOTE
The subject does not assume the first hypothesis is the right one. She tests competing approaches with learners under real conditions. The audience determines what works. Each project reveals a new principle.
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